Salesforce says Flex Credit refills made up half of Agentforce bookings

Salesforce said customers buying more Flex Credits after consuming earlier allocations accounted for half of its Agentforce bookings in fiscal second quarter 2027. President and Chief Operating Officer Miguel Milano said on the company’s August 26 earnings call that 50% of bookings came from customers refilling their credits.

Salesforce did not report the dollar value of those bookings, the number of customers involved or how it calculated the percentage. Its results announcement and the earnings-call remarks also did not identify the work performed with the replenished credits or the value customers obtained from it. The disclosure therefore measures company-reported purchasing activity, not independently verified usage outcomes or return on investment.

In its fiscal second-quarter results, released August 26 for the quarter ended July 31, 2026, Salesforce said bookings for Agentforce One Edition and Agentforce for Apps more than doubled from the previous quarter. The premium products combine Sales or Service software with agentic capabilities.

The refill disclosure adds a consumption signal to Salesforce’s broader Agentforce expansion. It does not establish how refill bookings relate to the premium-product bookings that Salesforce said more than doubled.

Salesforce reported Agentforce annual recurring revenue above $1.5 billion, up more than 240% from a year earlier. It said that measure now includes Slackbot and Headless 360. The company also reported 3.2 billion Agentic Work Units for the quarter, up 97% from the previous quarter. Both are company-defined measures.

Flex Credits are prepaid units consumed when Agentforce runs actions, so available capacity declines with use rather than being fixed by a seat count. Salesforce’s Flex Credits rate card, dated February 23, 2026, assigns a 20-credit multiplier to a standard Agentforce action and lists different multipliers for other action and usage types.

Milano said Agentforce bookings doubled from a year earlier. He also said Salesforce put 2,000 additional paying customers into production during the quarter, 70% more than in the previous quarter, and added hundreds of what the company calls consistently consuming agents.

Executives said customers can pay for Salesforce’s AI offerings through per-user or per-agent licenses, consumption or usage charges, transaction- or business-outcome pricing, overages, upfront credit purchases and unlimited agreements. Chair and Chief Executive Officer Marc Benioff said customers had also expressed interest in paying by transaction or business outcome.