Writer launches Enterprise Brain with shared Agent Memory

Writer launched Enterprise Brain on September 9 to make company knowledge and standards available to AI agents across marketing and revenue teams. The release spans several availability stages: some products are open to all customers, Microsoft Teams access is in early access, and governance features are still rolling out.

The company said Agent Memory, Writer Meet and Writer for Slack were live for all customers on September 9. Writer for Microsoft Teams was in early access, while brand, compliance and content-library features had begun rolling out. Writer did not provide a completion date or customer-by-customer schedule for those staged features.

Enterprise Brain combines two forms of context, according to Writer. One comes from day-to-day work, including decisions, customer signals, preferences and judgment. The other consists of established company guidelines for brand, messaging, approved content, visual identity and compliance. Writer says multiple agents can reuse those inputs instead of reconstructing context for each task.

Agent Memory supplies the learned context. In an engineering account of the feature, Writer said it extracts work records such as tasks, requirements, deliverables, projects and conventions. As new information arrives, the system can add, update, delete or match records while retaining superseded records and links to their replacements for inspection.

For retrieval, Writer says the system runs lexical and semantic searches in parallel, expands candidates through links in its work ontology, then reranks them and returns records above a score threshold. In practice, it searches for matching words and related meanings, follows connections among work records, and ranks the results before supplying context to an agent.

Team-level memory adds another threshold. Writer says it creates a shared memory only when at least three different users independently hold the same generalizable context. The resulting memory is a newly composed summary, not copied user text. Writer says it retains links to supporting records, excludes personal details and preferences, and can represent both majority and dissenting positions.

Writer’s support documentation says personal memories remain private. Organization administrators can disable memory, users can inspect contributing memories and lineage, and an Incognito mode pauses capture and recall for a session.

Agent Memory was publicly available before the Enterprise Brain announcement. Writer’s product changelog introduced Agent Memory on August 10. The same changelog described Writer Meet as an open beta on August 6, while the September 9 announcement called it live for all customers. The opened materials did not disclose Enterprise Brain pricing or plan requirements.